Frequently Asked Questions
Everything you need to know about our botanical beauty essentials.
Are your products cruelty-free and vegan?
Absolutely. At Flora & Fauna, we never test on animals, and 100% of our ingredients are plant-based and vegan-friendly.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow sooner.
What is your return policy for opened products?
We offer a 30-day happiness guarantee. If a product doesn't suit your skin type, you can return it for a full refund or store credit, even if it has been opened.
Do you use synthetic fragrances or parabens?
No. Our formulas are free from parabens, sulfates, and synthetic fragrances. We use only natural essential oils and botanical extracts for scent.
How can I track my package?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.
Are your glass bottles recyclable?
Yes, sustainability is at our core. All of our glass packaging is 100% recyclable, and we encourage you to repurpose or recycle them after use.