Returns & Exchanges
At Flora & Fauna, we want you to love your botanical beauty products, which is why we offer a 30-day return window for items in their original, unopened condition. If a product doesn't meet your expectations, our simple return process ensures a seamless resolution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the unused products back into their original eco-friendly packaging to ensure they are protected during transit.
Apply Shipping Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Receive Your Refund
Once our team inspects the returned items at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing